Return & Refund policy
Thoughtfully designed, eco-friendly essentials — built to last and made to matter.
What We Do
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@meserii.com. Please note that returns will need to be sent to the following address: [F -213/B 2nd Floor Old MB Road, Near HDFC Bank, Lado Sarai, New Delhi. 110030]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@meserii.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including custom or personalized products such as bamboo items with engravings, logos, or other specific customizations. We also do not accept returns for intimate wear (such as undergarments or swimwear) or items damaged due to misuse.
If you have any questions or concerns about your specific item, please contact us for assistance.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@meserii.com
Rethinking Everyday Essentials
At Meserii, we don't just sell products; we offer a lifestyle change. Based in New Delhi, we started with a mission to prove that eco-friendly doesn't have to mean 'low quality.' We specialize in premium lifestyle goods that blend traditional Indian materials with modern durability.
Mission & Vision
Our Mission
To replace 1 million single-use plastic items with sustainable, high-performance alternatives by 2027.
Our Vision
To become India's most trusted destination for conscious living, where sustainability is the norm, not the exception.
A Message from Deepak Jangid
Meserii was born out of a passion for smart, sustainable solutions. I wanted to build something that solves environmental problems through innovation. Every bamboo product we create is a step toward a cleaner planet. Thank you for being part of this journey.
The Faces Behind Meserii
We are a diverse group of designers, environmentalists, and logisticians working together to ensure every order you receive is perfect. From sourcing the finest bamboo to hand-checking every shipment, our team is dedicated to your satisfaction.
